A Chat about AI: Why we Believe in Human Hands

If you've been following the news lately, you know that Artificial Intelligence (AI) is everywhere - even in healthcare. As always, our team is committed to staying up to date on the latest technology and how it can help you best.

Recently, a fascinating study out of South Korea showed that AI models can help doctors draft discharge notes faster. On paper, the AI-drafted notes did score higher in factors like "conciseness". 

So, you might be wondering: Is Alpha Urgent Care using AI to write my information?

The answer is: No, and here's why:

When you walk through our doors, you're trusting us with your health. That means everything we do - from the moment you walk in to the moment you leave - is guided by the judgment and training of an experienced professional. 

Your discharge note (the piece of paper telling you what to do next) isn't just a summary, it's what bridges the gap between the care you receive with us and the care you receive going forward. To us, that's too important to pass off to a computer. 

• Nuance: AI is great at analyzing data, but it misses nuance. Your provider may have spent extra time answering your unique concerns. You may have gotten unique instructions due to a specific circumstance. These are human judgments. Only a provider who truly listened to you can write documentation that accurately reflects the personalized care you received.
• Security and Data Control: To us, this is one of the biggest reasons. When using an external program such as AI, any information in the prompt (including any of your information that may be included in the documentation) is analyzed by the program. At Alpha Urgent Care, we are 100% committed to your privacy. We do not feed your private health details (diagnosis, medications, history, etc) into any external AI models. Your information stays secure within our HIPAA-compliant systems, managed by our dedicated team. 
• Quality over Speed: Yes, AI can save some time. But frankly, we're okay with our providers taking the extra time to write your notes manually. That minute is an investment in your safety and accuracy. Those few seconds saved aren't worth the risk of a computer error or the concern of having your data processed by an external computer program.

Our Promise

We know you're looking for quality, trust, and that personal touch - especially when you're not feeling 100%. 

We promise that every single word on your medical record and discharge instructions from Alpha Urgent Care is written, reviewed, and approved by the provider that cared for you. It's a standard we're committed to for you.

We're always excited about the future of medicine, but when it comes to the core of your care, we'll always put human expertise, accountability, and privacy first.

Thank you for trusting us with your health. We're proud to be a trusted source for urgent health care in the community.